American Heart Association

National Training Center providing all levels of courses for community, business/industry and healthcare providers: Heartsaver CPR, First Aid, Healthcare Provider BLS/CPR, ACLS, PALS and Instructor Workshops.

National Safety Council

International Training Center providing basic, intermediate and advanced emergency response DOT and OSHA compliant CPR, First Aid, Bloodborne/Airborne Pathogen, Advanced First Aid, Bleeding Control, and Emergency Medical Response. Blended learning (online learning + onsite skills sign off) courses available.

NRP-American Academy of Pediatrics

Regional Training Center for Neonatal Resuscitation Program. Blended learning format: complete online 10-module course, bring completion certificate to a 2 hour skills demonstration lab for 2 year certification card. Private skills sessions available on site and at your facility.

Instructors Workshops

Interactive certification courses taught by senior faculty endorsed by the American Heart Association, National Safety Council, Niagra University, WorldPoint Trauma and American Academy of Pediatrics including: CPR, First Aid, NRP, ACLS, PALS, BBP, B-Con, FRDAT, EKG and more.

Specialty Courses

Internationally recognized courses including: Pet First Aid, FRDAT (First Responder Disability Awareness Training), B-Con (Bleeding Control), Basic EKG and Advanced EKG/12-Lead STEMI recognition and treatment. Blended learning (online learning + onsite skills sign off) courses available.

Blended Learning

Complete didactic online at your convenience, then schedule a skills check off to obtain certification card same day upon completion. Skills sessions are 1-4 hours based on course requirements and may be taken during scheduled times or private sessions for an additional fee to suit your schedule. Groups discounts available for 5 or more.

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Two Ears – One Mouth: The Art of Listening

Two Ears – One Mouth: The Art of Listening

While the EKG is mostly objective, assessing the cardiac patient’s pain and “anginal equivalents” are mostly subjective.

Henry J. L. Marriott is considered to be the one of the best EKG educators of all time. His sagely wisdom is to:

  1. accurately read the EKG and,
  2. “ask the patient how they feel and listen intently without interruption for 5 minutes – you will get everything you need for the correct diagnosis.”

Here are some tips:

  1. Make eye contact.
  2. Don’t interrupt.
  3. Practice “Active Listening.”
  4. Show you understand.
  5. Listen without thinking ahead or making knee-jerk diagnoses.
  6. Listen without judgement.
  7. Watch non-verbal communication.
  8. Be still and quiet – no fidgeting, cells phones or other distractions.
  9. Don’t be preoccupied with charting – you can do that later.

And I would add, ask “is there anything else I need to know to help you?” Practice the same active listening skills with the patient’s primary family member or caretaker.

Let’s up our empathy and improve our patient care by listening well!